At Blue Waters Marine, we are committed to ensuring your satisfaction with every purchase. If you are not entirely pleased with your order, our return policy is designed to provide you with a hassle-free solution.
1. Eligibility for Returns:
- Products must be in their original condition, unopened, and with all tags or labels attached.
- Returns must be initiated within 14 days of the purchase date.
2. Return Process:
- To initiate a return, please email our customer service team to obtain a Return Authorization (RA) number.
- Clearly mark the RA number on the outside of the package.
- Ship the product to our designated return address.
3. Non-Returnable Items:
- Certain items, such as opened or used products, customized items, and gift cards, are not eligible for return.
4. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
- We recommend using a trackable shipping service for your return to ensure its safe arrival.
5. Refund Process:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed using the original payment method within [number] business days.
- If you wish to exchange a product, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Items:
- If you receive a damaged or defective product, please contact us immediately with photos of the item and packaging for prompt assistance.
By making a purchase with Blue Waters Marine, you agree to abide by the terms and conditions of our return policy outlined above. We value your business and are here to assist you in any way possible to ensure a positive shopping experience. If you have any questions or concerns, please do not hesitate to reach out to our customer service team. Thank you for choosing Blue Waters Marine.